Ticket Policies

Lose Your Tickets?

No worries.

Just call us at 773.871.3000 and we will resend your e-tickets, or reprint your ticket and hold it for you at Will Call.


All single tickets purchased online, in person, and over the phone incur a $2.00 per ticket Historic Restoration Fee, which helps us maintain The Historic Biograph Theater. There is an additional $2.00 per ticket service fee for all phone orders. Online orders incur both the Historic Restoration fee and a fee calculated based on the full price of the ticket that is being purchased.

Refund & Exchange Policy

All sales are final and will not be refunded. Flex Passes are the best way to have increased flexibility when it comes to exchanging tickets.

Read more about exchanges for Flex Pass Holders

Exchanges for non-subscribers are subject to an exchange fee and can only take place between performances of the same production. Any difference in ticket price will also be charged at the time of the exchange.

Sold Out Performances

For Sold Out Performances a Wait List will be started one hour before each performance. You must be physically present to add your name to the wait list. We will begin filling seats off of the Wait List no earlier than 15 minutes prior to curtain, if seats become available.

Flex Passes

Victory Gardens  Flex Passes are available online or by phone (call the Box Office at 773.871.3000). We have temporarily closed our in-person Box Office due to the covid-19 pandemic. For more information about Flex Passes, visit our FAQ page.

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