Subscriber 101

We put together this Q&A to help address the most commonly asked questions about buying a subscription. If you don’t see your question on this list, shoot us an email at tickets@victorygardens.org or call us at 773.871.3000 and we will respond during regular Box Office hours. We look forward to seeing you at the theater!

Why should I become a subscriber?

Subscribing is the most reliable way to guarantee you’ll have great seats at a greatly reduced price over the course of any season. Subscribers save as much as 70% on the price of Gold Tier full price tickets when purchased this way and receive a host of additional benefits including discounts and special offers that are only available to those with a subscription.

What is the difference between the two subscription options?

Classic Subscription:
Can’t wait to see all the shows next year? Got a favorite seat and day of the week? This is the subscription for you. You’ll save on regular price tickets, lock in the best seats, and know exactly when you’re coming to the theater for the entire season. Plus, if you have to change one of your dates, you can move to a package of lesser or equal value at no additional cost.

Flex Pass:
Who knows what adventures this year will hold? Want to see theater but don’t want to commit to particular days/dates/shows? See theater that fits your schedule with a Flex Pass. Get 3 or 5 tickets to use any way you like over the course of a particular season while still saving on the cost of regular tickets. See one show with a few friends, each show once, once show multiple times, or anything in-between. Change and exchange as you like without any additional cost.   

Where do the shows take place? What does the seating look like?

Our building contains two theater venues, the 259 seat Začek-McVay Theater (ZMT) located on the first floor and the 109 seat Richard Christiansen Theater (RCT) located on the second floor. Productions may take place in either theater, but most Victory Gardens shows happen in the Začek-McVay Theater.

You can view the seating chart for both spaces by clicking here.

What about exchanges?

Subscribers never pay exchange fees, but depending on what kind of subscription package you have, the process differs:

Classic Subscriptions:
Exchanges to packages of equal or lesser value are completely free, if you exchange to a more expensive package you’ll pay the difference in price between your seats and the seats you’re exchanging into.  As a general rule, preview packages will be the least expensive and Saturday or Sunday packages once the show has opened will be the most expensive.

Flex Passes:
By design, the Flex Pass allows you to book and exchange tickets however best fits your schedule, so there is no cost to you for choosing one day over another or exchanging between them.

What shows does my subscription include?

Your subscription includes the shows included in a given Victory Gardens Theater main stage season (generally five productions). Both subscription options are tied to particular season (i.e. September 2017 to June 2018) and tickets cannot be carried over from one season to the next. You can read more about what shows are happening this year by clicking here.

How do I book my tickets?

If you purchased a Classic Subscription, your tickets are booked and you should have received them in the mail in August (or in the days following your purchase if you bought after 08/01). If you’ve just bought a Classic Subscription for the first time, you’ll be receiving a call within 48 hours of your purchase to help you select your seats for the season.

If you purchased a Flex Pass, give us a call at 773.328.2145 or email us at tickets@victorygardens.org to book your tickets. You can book all of your tickets at once, or just book them as the season progresses. Popular shows tend to sell quickly, so we recommend reaching out as soon as you have a date in mind so we can make sure we secure you the best seats available.

Do you have subscription packages for people with access needs?

Absolutely — the following packages have dates tied to specific access services. Feel free to contact our Box Office at 773.871.3000 or tickets@victorygardens.org for more information about any of them:

Package:
First Friday (Access Night) – 7:30pm
Services provided: ASL interpretation, Open captioning, Audio Description and Touch Tour 1.5 hours prior to performance.

First Saturday Matinee – 3:00pm
Services provided: Open captioning

Wednesday Matinee – 2:00pm
Services provided: Open captioning

Second Sunday Matinee (Audio Described) – 3:00pm
Services provided: Audio description and Touch Tour 1.5 hours prior to performance.

What if I need to purchase additional tickets to a show?

All VG subscribers receive a 20% discount for any additional seats purchased to any Victory
Gardens Theater main stage show.  This discount is available for tickets purchased over the
phone or in person and requires that the person booking the tickets have an active
subscription.

What about the Resident Company Shows?

Subscribers can purchase a six ticket Add-On Bundle as part of their subscription
transaction. This offer provides six tickets to use specifically for Resident Company shows
happening at Victory Gardens over the course of a particular season. The bundle functions
like a Flex Pass and tickets can be booked by calling or emailing the Victory Gardens
Theater Box Office. Tickets generally become available six weeks prior to any Resident
shows and subscribers who purchased the Add-On Bundle are notified via email so that
they can book their tickets.